Policies

Sugar Grove Studio Policies:

Returns:

Returns are accepted within 14 days of confirmed delivery. A refund of the purchase price only will be given. Shipping, insurance and signature confirmation fees will not be refunded. Return shipping is the responsibility of the customer and the item must be returned with original receipt and in new, unworn or unused condition.

Commissions:

Commissions are welcome. There is an initial $35.00 non-refundable design fee. If, after design and estimate approval, you commission me to make the piece, the design fee is applied to your down payment. A non-refundable down payment of 1/3 of the estimate price is required and the remainder is due upon completion. All designs remain the property of Sugar Grove Studio/Nell Fredericksen.

Layaway:

Items over $100.00 may be put on layaway. There are no hidden charges or interest applied. The seller holds all layaway purchases until the balance is paid in full. An initial payment of 20% down on items totaling $100.00 to $500.00 is required. An initial payment of 10% down on items $500.00 and up is required. The layaway may be cancelled via email, or in writing, with a full refund of deposit, within 15 days of order date. After 15 days, there will be no refund of the deposit. You will be sent Payment Confirmations which will show the total order amount, amount of payments and date received, the balance due and the due date of payments remaining. Please keep these confirmations for your records also. If for any reason you wish to cancel the layaway after 15 days, a refund will be given for payments made beyond the initial nonrefundable deposit.  Layaway payment plans can be made for 3 months or for varying lenghts of time up to a full year.

Donation Guildlines:

  • The charitable organization agrees to split the proceeds from the sale or auction 50/50 (50% to Nell Fredericksen and 50% to the organization).  I ask for payment within 5 business days of the sale.  The name, address, phone and e-mail of the buyer will be provided to Nell Fredericksen for her records.
  • A minimum or a reserve price will be set and will be designated by Nell Fredericksen.  This is required to honor the value of the artwork for our existing clients and our representing galleries.
  • In the event the artwork does not sell, it will be returned by the organization to Nell Fredericksen’s studio, Sugar Grove Studio, Ferrum, VA within 10 business days.

If these guidelines are agreeable to your organization please contact me and we can discuss a nice donation for your event.